Refund and Return Policy

This Refund and Return Policy applies to purchases made through Urbanstockshop (website: www.urbanstockshop.com). It governs returns, refunds, exchanges, and related customer requests for orders placed by customers within the United States.

Brand: Urbanstockshop
Company: 11930 NW 8TH ST LLC
Address: 1021 NW 115th Ave, Plantation, FL 33323, United States
D-U-N-S® Number: 131856667
Website: www.urbanstockshop.com

We are committed to handling returns and refunds in accordance with applicable U.S. federal and state regulations and mandatory consumer protection laws applicable to U.S. customers. Nothing in this policy limits statutory consumer rights that cannot be excluded or restricted by law.

1. Right of Withdrawal for U.S. Customers

Where applicable statutory rights of cancellation, return, or withdrawal apply, consumers have the right to cancel eligible orders or return purchased items in accordance with applicable U.S. federal and state laws.

Customers wishing to exercise applicable statutory rights of cancellation, return, or withdrawal should contact us via the contact methods or channels provided on our website.

Customers must provide their order number and clearly state their intention to cancel the order, return the item, or withdraw from the purchase.

Where required by applicable law, customers may also use relevant statutory forms or procedures. However, the use of a specific form is not mandatory, provided the customer’s statement clearly conveys their request.

2. Return Address

For customers needing to return items, the return address is as follows:

1021 NW 115th Ave, Plantation, FL 33323, United States

Customers should contact us to confirm return instructions before shipping items back. Unless Urbanstockshop specifies a different address for a particular return, customers should not send items to any location other than the designated address.

3. Conditions for Return

When exercising applicable statutory rights of return, cancellation, or withdrawal, the customer must return the goods in accordance with applicable consumer protection laws.

Merely opening the packaging or inspecting the goods does not result in the loss of any applicable statutory return rights. Customers may handle the goods to the extent reasonably necessary to determine their nature, characteristics, and functioning.

If the value of the goods is diminished due to handling that goes beyond what is reasonably necessary for such inspection, any deduction from the refund amount will be limited to the extent permitted by applicable law.

This section does not affect the customer’s statutory rights regarding defective, damaged, or non-conforming goods.

4. Defective, Damaged, or Non-Conforming Goods

If the goods are damaged, defective, or do not conform to the contract upon delivery, the customer should contact us using the contact details or channels provided on our website.

The customer should provide the order number, a description of the issue, and relevant supporting evidence (such as photos showing the condition of the goods).

If photographic evidence is sufficient to verify the issue, Urbanstockshop may arrange a refund or replacement without requiring the return of the damaged goods.

If the return of the goods is required to assess or resolve the issue, we will provide the customer with appropriate return instructions.

All statutory rights enjoyed by the customer under applicable U.S. consumer protection laws remain unaffected.

5. Refunds

Once a refund request is approved, the refund is typically issued to the original payment method used for the purchase.

The time required for the refund to be credited to your account varies depending on the payment method and the relevant financial institution.

For eligible returns or order cancellations, refund processing will comply with applicable laws and regulations, including provisions regarding original shipping costs (where applicable).

If the value of the item is diminished due to handling that goes beyond what is necessary to inspect the item, and the law permits a deduction in such cases, we may deduct the corresponding amount.

6. Payment Methods

Orders placed via Urbanstockshop can be paid for using the payment methods displayed at checkout, including:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Eligible digital wallets

The payment methods available for specific transactions may depend on the customer’s location, device, browser, and other checkout conditions.

Where technically and legally feasible, refunds related to orders are typically processed via the original payment method.

7. Return Shipping Costs and Related Fees

When exercising statutory rights of return or order cancellation, responsibility for return shipping costs is determined in accordance with applicable U.S. consumer protection laws and the information provided to the customer at the time of purchase.

If an item is defective, damaged, or does not conform to the relevant contract requirements, the customer’s statutory rights regarding return costs and remedies apply.

Nothing in this policy requires the customer to bear costs that, under applicable law, are the responsibility of the merchant.

8. Delivery Time and Tracking

Orders are shipped within the United States and delivered to U.S. destinations by carriers such as DHL, FedEx, and UPS Priority (subject to service availability at the destination).

Within the United States, standard delivery typically takes 5 to 12 business days from the date of shipment.

Tracking information may be automatically sent to the contact details provided at checkout at various stages, including:

Order shipment;
Arrival at a logistics center;
Transit progress within the delivery network; and
Local delivery. Actual delivery times may vary depending on the destination, carrier operations, local delivery arrangements, and other factors affecting transport.

9. Orders Exceeding Standard Delivery Times

If an order is not delivered within the specified standard delivery timeframe, customers may contact us via the contact details or channels provided on our website.

We will contact the relevant carrier to check the shipment status.

After completing our review and considering the specific circumstances of the order, Urbanstockshop may arrange for:

reshipment; or
a full refund of the order amount.

We will determine the appropriate solution based on the specific circumstances of the order and the customer’s statutory rights.

10. Loss or Damage During Delivery

For transactions involving U.S. consumers, the assumption of risk during delivery shall be governed by mandatory consumer protection regulations applicable to the transaction.

If applicable U.S. consumer protection laws stipulate that the risk is borne by the merchant until the consumer (or a third party designated by the consumer, other than the carrier) actually receives the goods, the customer shall not be deemed to have assumed such risk solely because the goods have been delivered to the carrier.

Where the law permits exceptions and the consumer has personally selected a specific carrier, this clause does not affect other statutory rules that may apply to that specific carrier.

11. Refunds for Cancelled or Revoked Orders

If an eligible order is cancelled prior to shipment, we will process the refund based on the specific circumstances of the cancellation and applicable law.

If a customer exercises applicable statutory rights of cancellation, return, or revocation after receiving the goods, the cancellation and return procedures set forth in this policy shall apply.

If goods are defective, damaged, or non-conforming, relevant statutory remedies apply, independent of the standard cancellation or return processes.

12. Exclusions and Statutory Rights

Any exclusions within our voluntary return arrangements do not exclude or limit the consumer’s statutory rights.

In particular, nothing in this policy is intended to exclude or limit rights arising from:

applicable statutory rights of cancellation, return, or revocation;
defective or damaged goods;
goods that do not conform to the contract;
mandatory rights to a refund or exchange; or
other consumer protection rights that cannot be excluded by law.

Where rights or remedies under mandatory U.S. consumer regulations are more favorable to the customer than the terms of this policy, such mandatory legal requirements shall apply.

13. How to Request a Refund, Return, or Exchange

Customers should contact us via the contact details or channels provided on our website. Please provide the following information:

Order number;
Customer name;
Reason for the request;
Description of the issue (if applicable); if your request concerns damage, defects, or discrepancies, please provide photos or other relevant evidence.

We will review your request and provide instructions regarding returns, refunds, or exchanges.