Terms and Conditions

These Terms and Conditions apply to the purchase and use of products via the website www.urbanstockshop.com, operated under the Urbanstockshop brand.

By placing an order through this website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by the provisions applicable to your purchase.

Nothing in these Terms and Conditions limits any mandatory rights that cannot be excluded or restricted under applicable law.

1. Merchant Information

Brand: Urbanstockshop
Company: 11930 NW 8TH ST LLC
Address: 1021 NW 115th Ave, Plantation, FL 33323, United States
D-U-N-S® Number: 131856667
Website: www.urbanstockshop.com

Urbanstockshop sells products to customers in the U.S. market through its website.

2. Product Information

We provide product descriptions, dimensions, images, prices, and other relevant information on the respective product pages.

Customers should carefully review product information before placing an order and ensure that the selected products and quantities meet their needs.

Product images are for reference only. Slight differences in product color or appearance may occur due to screen settings, lighting conditions, or other viewing environments.

We may update product information, stock status, and prices from time to time. Unless otherwise required or permitted by applicable law, such changes will not affect orders that have already been accepted.

3. Orders and Contract Formation

Submitting an order through this website constitutes an offer to purchase the selected products.

After an order is submitted, we may send an order confirmation to the contact details provided at checkout.

Once an order is accepted and processed by Urbanstockshop, it enters the fulfillment stage.

We may contact the customer if the information required to process the order is incomplete, inconsistent, or requires further clarification.

If an order cannot be processed for a valid reason, we will notify the customer; for unfulfilled orders, any payments made will be handled in accordance with applicable law.

4. Prices and Payment

All applicable product prices and fees will be displayed during the purchase process. The system will display the total amount payable before the customer completes the order.

Payment must be made using the payment methods provided at checkout.

Transaction records may include the customer’s name, contact details, order specifics, and payment-related information necessary to process the purchase.

5. Order Processing and Shipping

Orders will be processed once payment has been successfully received and the relevant order details have been confirmed.

Urbanstockshop will arrange for the preparation, packaging, and shipment of the purchased products based on the applicable order details.

The estimated standard delivery time for destinations in the United States is 5 to 12 business days from the date of shipment; actual delivery times depend on the destination, carrier operations, and various factors affecting delivery routes.

Estimated delivery times are provided for reference regarding standard service only and do not affect any mandatory statutory rights to which the customer is entitled by law.

6. Delivery Services and Tracking

For deliveries within the United States, we utilize established courier services (including DHL, FedEx, or UPS priority services), depending on the specific destination and delivery arrangements.

Tracking information may be sent to the contact details provided by the customer at checkout.

Where tracking information is available, we may send notifications at key stages, including:

Order dispatch;
Arrival at relevant logistics hubs;
Transit progress within the delivery network;
Local delivery arrangements; and
Other important tracking updates provided by the carrier.

Customers should ensure that the contact information provided at checkout is accurate and capable of receiving such notifications.

7. Delivery Delays

The standard delivery timeframe for goods is 5 to 12 business days.

If an order is not delivered within the aforementioned standard timeframe, customers may contact us via the contact details or channels provided on our website.

We will verify the order status and, if necessary, contact the relevant carrier to inquire about the delivery situation.

After assessing the specific circumstances, Urbanstockshop may arrange an appropriate solution (such as reshipment or a refund) based on order details and applicable laws.

If an investigation by the carrier is required, we may ask the customer to provide relevant order or delivery information to assist with the inquiry.

8. Risk During Delivery

For orders subject to applicable consumer protection regulations, the risk of loss or damage to the goods does not transfer to the consumer merely upon delivery of the goods to the carrier.

Unless otherwise provided by applicable law, the transfer of risk occurs when the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.

Therefore, to the extent required by applicable law, Urbanstockshop bears responsibility for the goods during transit.

Nothing in these terms and conditions is intended to transfer the risk of loss or damage to the goods to the customer upon delivery of the goods to the carrier.

9. Right of Withdrawal

Where consumers are legally entitled to a right of withdrawal or cancellation, customers may exercise that right to withdraw from or cancel the purchase in accordance with relevant laws and regulations.

Customers may contact Urbanstockshop via the contact details or channels provided on this website to exercise such rights. Customers may submit a clear statement informing us of their decision to withdraw from or cancel the purchase.

The applicable withdrawal or cancellation period and related procedures are subject to the mandatory provisions of consumer protection laws.

10. Return of Goods Following Withdrawal

When exercising the right to withdraw from or cancel a transaction, the customer must return the goods in accordance with the relevant return requirements. The customer is responsible for the proper care of the goods while they are in their possession. The customer may inspect the goods to the extent reasonably necessary to verify their nature, characteristics, and functionality.

Where the law requires the customer to bear the direct costs of returning goods following a valid return or contract cancellation, the customer shall bear such costs in accordance with applicable law.

Nothing in this section limits any mandatory statutory rights or remedies to which the customer is entitled by law.

11. Defective, Damaged, or Non-Conforming Goods

If goods are damaged, defective, or do not conform to the contract upon delivery, the customer should contact Urbanstockshop using the contact details or channels provided on our website.

Please provide the following information:

Order number;
A brief description of the issue; and
Photographs clearly showing the condition of the goods.

If the photographs are sufficient to verify the issue, Urbanstockshop may arrange a refund or replacement without requiring the customer to return the damaged goods.

If further information is needed to assess the situation, we may request additional details.

The refund or replacement arrangements described in this section do not limit any mandatory statutory rights or remedies the customer may have under applicable law.

12. Statutory Rights Regarding Non-Conforming Goods

Nothing in these terms and conditions excludes or limits the customer’s mandatory statutory rights regarding defective, damaged, or non-conforming goods.

Where applicable U.S. federal or state consumer laws provide remedies for non-conforming goods, the customer retains the right to obtain such remedies in accordance with relevant laws and regulations.

Specific remedies may depend on the circumstances, including the nature of the defect or non-conformity and applicable legal requirements.

13. Refunds

Where a refund is required, Urbanstockshop will process the refund based on the specific circumstances and applicable law.

If the customer validly exercises applicable rights to return goods or cancel an order, the refund will be processed in accordance with applicable statutory requirements regarding timeframes, payment methods, and permitted deductions.

For damaged, defective, or non-conforming goods, refund arrangements will depend on the specific circumstances and applicable legal requirements.

14. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

Full name;
Delivery address;
Email address;
Phone number (if requested); and
Other reasonable information required to process the order.

Urbanstockshop is not liable for delivery issues resulting from the customer providing incomplete or inaccurate information (except as otherwise provided by applicable law).

15. Prohibited Conduct

Customers must use this website and purchase products for lawful purposes.

Customers shall not use this website to:

submit fraudulent or materially misleading information;
interfere with the normal operation of the website;
attempt unauthorized access to website accounts or systems;
place orders using another person’s payment or personal information without lawful authorization;
engage in conduct that violates applicable laws; or
abuse the website or its ordering functionality.

Upon discovery of any unlawful conduct or abuse, Urbanstockshop may take appropriate measures permitted by law, including restricting access or cancelling orders where there is a legal basis to do so.

16. Website Information

We strive to ensure that the information published on the website is clear, accurate, and consistent with the products and services offered. However, product availability, pricing, delivery arrangements, and other commercial information may change from time to time.

In the event of an error that materially affects an order, Urbanstockshop may contact the customer to clarify details and determine an appropriate course of action in accordance with applicable laws.

17. Limitation of Liability

To the extent permitted by applicable law, Urbanstockshop shall not be liable for any indirect or consequential losses that were not reasonably foreseeable at the time the contract was formed.

Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable law.

Nothing in these Terms and Conditions limits mandatory consumer rights or remedies that cannot be excluded or limited by law.

18. Events Beyond Reasonable Control

If an event beyond Urbanstockshop’s reasonable control occurs and significantly affects order processing or delivery, the estimated delivery timeframe may be impacted.

Such events may include major service disruptions by carriers, natural disasters, government restrictions, infrastructure failures, or other events beyond reasonable control.

Urbanstockshop will take appropriate measures to handle affected orders and communicate relevant information where appropriate.

Nothing in this section excludes or limits any mandatory statutory rights the customer may have.

19. Governing Law and Mandatory Rights

These Terms and Conditions are intended to comply with the applicable laws governing the relevant transactions.

If mandatory consumer protection regulations apply to the customer, such mandatory provisions shall continue to apply.

Nothing in these Terms and Conditions prevents consumers from exercising mandatory rights granted by applicable U.S. federal, state, or local consumer regulations.

20. Amendments to These Terms

Urbanstockshop may update these Terms and Conditions from time to time to reflect changes to the website, products, business practices, or requirements of applicable law.

The version applicable to a specific order is generally the version in effect at the time the order is accepted, unless the law requires subsequent changes to apply to that transaction.

21. Contact Information

If you have any questions regarding these Terms and Conditions, orders, delivery, order cancellations, returns, or product issues, please contact us using the contact information or methods provided on our website.

We strive to review and respond to customer inquiries within 24 hours, whenever reasonably practicable.