Shipping Policy

This shipping policy applies to orders placed via www.urbanstockshop.com with destinations within the United States.

Urbanstockshop is responsible for preparing, packaging, and shipping purchased kitchen oil-proof aprons within the United States and providing tracking information to customers during order processing.

1. Shipping Origin

Orders will be shipped from the following address:

1021 NW 115th Ave, Plantation, FL 33323, United States

2. Delivery Areas

Urbanstockshop currently serves customers in the U.S. market.

Delivery service availability depends on the destination address and the shipping arrangements applicable to the order.

Customers must provide a complete and accurate delivery address when placing an order.

3. Delivery Times

Standard delivery time within the United States is approximately 5–12 business days.

Delivery time is calculated from the date the order is processed and shipped.

The timeframe above is an estimate for standard delivery. Actual delivery times may vary based on the destination, carrier operations, local delivery arrangements, and other factors affecting shipping routes.

4. Carriers

Depending on the destination and applicable shipping arrangements, Urbanstockshop may use the following reputable logistics services:

DHL;
FedEx; and
UPS Priority service.

The specific carrier and service used may vary based on the destination and order details.

5. Tracking Information

If tracking information is available, Urbanstockshop will send tracking updates to the contact details provided by the customer at the time of ordering.

Tracking notifications may be sent at key stages of the delivery process, including:

Order shipment;
Arrival at relevant logistics hubs;
Transit updates within the delivery network;
Local delivery arrangements; and
Other important tracking updates provided by the carrier.

It is the customer’s responsibility to provide accurate and valid contact information at checkout.

6. Delivery Delays

If an order is not delivered within the standard 5–12 business day timeframe, customers may contact us via the contact methods or channels provided on our website. We will review the order and, if necessary, initiate an inquiry with the relevant carrier. The carrier’s investigation process may take some time to verify tracking records and delivery status.

After assessing the situation, Urbanstockshop may arrange an appropriate resolution, which could include:

Arranging a reshipment; or
Issuing a full refund.

The final resolution will depend on the specific circumstances of the order, the carrier’s investigation findings, and applicable laws and regulations.

7. Shipment Delays or Loss

If tracking information indicates that a shipment is delayed, held, or cannot be located, Urbanstockshop may contact the relevant carrier for further information.

We may ask the customer to confirm delivery details or provide information necessary to assist with the investigation.

If the shipment is confirmed lost, Urbanstockshop will arrange an appropriate resolution based on the specific circumstances of the order and applicable laws and regulations.

8. Damage in Transit

If an order arrives with visible damage, the customer should contact us via the contact details or channels provided on our website.

Please provide:

The order number;
A description of the issue; and
Clear photos showing the condition of the package and/or the item(s).

If the information provided in the photos is sufficient to assess the situation, Urbanstockshop may arrange for a replacement or refund without requiring the return of the damaged item(s).

We may request further details if reasonably necessary.

9. Risk in Transit

For transactions governed by applicable U.S. consumer protection laws, the risk of loss or damage to the goods does not pass to the customer simply because the goods have been handed over to the carrier.

Unless relevant statutory exceptions apply, the risk passes when the customer (or a third party designated by the customer, other than the carrier) takes physical possession of the goods.

Therefore, nothing in this delivery policy is intended to transfer the risk of loss or damage to the customer upon shipment or handover to the carrier.

Mandatory statutory rights applicable to the transaction remain unaffected.

10. Delivery Address

Customers should carefully check the delivery address before completing their order.

Incorrect, incomplete, or outdated addresses may affect delivery.

If you notice an error in the delivery information, please contact us as soon as possible using the contact details or channels provided on our website.

If the order has not yet been shipped, we will assess whether the necessary corrections can be made.

Once the order has entered the shipping process, it may no longer be possible to change the address.

11. Delivery Confirmation

If the carrier provides delivery confirmation or tracking information, such information may be used to verify the delivery status of the order.

If a customer believes an order has been marked as delivered but has not actually been received, the customer should immediately contact Urbanstockshop via the contact details or channels provided on our website.

We may review the tracking information provided by the carrier and, where appropriate, request further information from the carrier.

12. Customer Contact Information

For inquiries regarding delivery, please provide your order number and the contact information used when placing the order. For inquiries made outside of business hours, customers may leave a message using the contact details provided on our website. We will make every effort to respond within 24 hours, where reasonably practicable.

13. Changes to Delivery Information

Urbanstockshop may update this delivery policy from time to time to reflect changes in delivery arrangements, carrier services, website operations, or applicable legal requirements.

For orders that have already been accepted, the applicable delivery terms are generally those in effect at the time the order was submitted, subject to any mandatory provisions of applicable law.